Terms of Service

1. About EvolveNow

EvolveNow provides business automation, AI chatbot, digital marketing, custom software, and analytics services to small and medium businesses globally. Our primary contact is hello@evolvenow.tech.

2. Services

EvolveNow offers the following categories of services, as described on our website:

• AI-powered customer enquiry and chatbot systems
• Business process automation
• Digital marketing and lead generation
• Custom software and tool development
• Business analytics and dashboard solutions

The specific scope, deliverables, timeline, and pricing for each engagement will be agreed in writing (via email or a formal Statement of Work) before any project commences. These terms apply in addition to any project-specific agreement.

3. Enquiries and Discovery Calls

Submitting the contact form or booking a free discovery call does not constitute a binding engagement and does not obligate either party. An engagement begins only when both parties have confirmed the project scope and payment terms in writing.

4. Payment Terms

Unless otherwise agreed in writing:

• A 50% deposit is required before work commences on any project.
• The remaining 50% is due upon delivery of the agreed deliverables or at the milestone agreed in the project agreement.
• Ongoing monthly support or retainer fees are invoiced monthly in advance and are due within 7 days of the invoice date.
• All prices are quoted exclusive of applicable taxes (GST or VAT, where applicable).
• Late payments may attract interest at 2% per month on the outstanding balance.

5. Intellectual Property

Your content: You retain ownership of all content, data, branding, and materials you provide to us for the project.

Our work product: Upon receipt of full payment, EvolveNow assigns to you all rights in the custom deliverables created specifically for your project.

Our tools and frameworks: We may use proprietary tools, frameworks, libraries, or methodologies in delivering our services. These remain the intellectual property of EvolveNow and are licensed (not sold) to you for use within the deliverables.

Portfolio use: We reserve the right to reference your business name and describe the nature of the work completed (without revealing confidential data) in our portfolio, case studies, or marketing materials, unless you explicitly request otherwise in writing.

6. Client Responsibilities

To enable us to deliver on time and to agreed quality, you agree to:

• Provide timely access to information, systems, and personnel reasonably required for the project
• Review and provide feedback on deliverables within the timeframe agreed in the project brief
• Ensure that any content, data, or materials you provide do not infringe third-party rights
• Designate a primary point of contact for the duration of the project

Delays caused by failure to meet these responsibilities may result in timeline adjustments and additional charges.

7. Confidentiality

Both parties agree to keep confidential any non-public business information shared during the engagement, including but not limited to business strategies, financial data, customer lists, and technical specifications. This obligation survives termination of any project for a period of 2 years.

8. Limitation of Liability

To the maximum extent permitted by applicable law:

• EvolveNow's total liability for any claim arising out of or related to these terms or any project shall not exceed the total fees paid by you for the specific project giving rise to the claim.
• We are not liable for any indirect, incidental, consequential, or punitive damages, including loss of revenue, loss of data, or business interruption, even if we have been advised of the possibility of such damages.

Nothing in these terms limits liability for fraud, gross negligence, or wilful misconduct.

9. Warranties

EvolveNow warrants that services will be performed with reasonable care and skill. We do not warrant that any solution will be error-free, or that it will achieve any specific business outcome (such as a particular level of leads, revenue, or ROI). Results shown on our website are illustrative of past client outcomes and are not guarantees.

10. Termination

Either party may terminate a project engagement with 14 days' written notice. In the event of termination:

• You will pay for all work completed up to the termination date, calculated on a pro-rata or milestone basis as agreed.
• The deposit is non-refundable if termination occurs after work has commenced (see our Refund Policy for full details).

11. Governing Law

These terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts of India, without prejudice to EvolveNow's right to seek injunctive relief in any jurisdiction.

12. Changes to These Terms

We may update these Terms of Service from time to time. The "Last updated" date at the top of this page will reflect changes. If you have an active engagement with us, material changes will be communicated to you directly.

13. Contact

Questions about these terms? Contact us at hello@evolvenow.tech.